AI·Customer serviceExample
AI triage for a support team
Tickets read, classified and routed automatically.
The challenge
A small team spent the morning sorting tickets before answering any of them.
What we built
An assistant that reads each ticket, tags topic and urgency, drafts a first reply for review and routes it to the right person.
The result
Minutes
to first response
Human
review on every reply
64
tickets routed a day
Built with
LLM APIsNode.jsPostgreSQL
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